Short and clear

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Terms and Conditions

Scope

These terms apply to orders placed in the maisonengadin.shop online shop (the "shop"). The seller is (registered address: , tax number: ), the "Seller". By placing an order, the buyer accepts these terms.

The contract is concluded in English, by electronic means. It is not a written contract and is not filed by the Seller; the order details are available in the buyer's account. The contract is governed by Hungarian law, but this does not deprive a consumer living in another EU member state of the protection of the mandatory consumer rules of their own country.

The product

A croco-textured faux leather (PU) card holder with lettering of up to 12 characters chosen by the buyer, hot-stamped in gold or silver foil and centred near the bottom of the front. Product photos are for illustration; colours may look slightly different depending on your screen. Our manufacturing partner makes each piece individually after the order is placed.

Price and payment

The price is per piece, including the engraving and shipping. . Payment is made when ordering, by card (or other methods offered on the payment page, such as Apple Pay or Google Pay), on the secure payment page of Stripe. The Seller never sees or stores your card details. Cash on delivery is not available.

How ordering works

• In the designer you enter the lettering, pick the foil and the card colour, and add it to your cart.
• At checkout you enter your shipping details, accept these terms, and continue to payment.
• The contract is concluded when the payment succeeds. Your order appears in your account straight away.
• You can correct input errors (such as a misspelt name or address) in the cart before paying. If you want to change anything after paying, email us within 24 hours; after that production may start and the lettering can no longer be changed.

Right of withdrawal

Under Article 16(c) of Directive 2011/83/EU (in Hungary: Government Decree 45/2014 (II. 26.), Section 29(1)(c)), the 14-day right of withdrawal does not apply to goods made to the buyer's specifications or clearly personalised, such as a card holder with custom lettering. The buyer expressly acknowledges this before ordering. If the product is faulty, damaged, or the lettering differs from what you entered, we replace it or refund you free of charge as described under Shipping & replacements.

Legal guarantee

The buyer is entitled to the legal guarantee of conformity under the Hungarian Civil Code and EU law: in case of a defect you may ask for repair, replacement, a price reduction or, as a last resort, cancellation of the contract. For consumer contracts, a defect that appears within 1 year of delivery is presumed to have existed at delivery. Claims can be made within 2 years of delivery.

Complaints

Send complaints by email to . We reply to written complaints within 30 days. If we cannot settle a complaint, you can turn to the conciliation board competent for your place of residence or for the Seller's registered address (for the Seller: ), or to the courts. Buyers in other EU member states can also contact the European Consumer Centre in their country.

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Privacy Policy

The data controller is (, ). We process personal data under the EU General Data Protection Regulation (GDPR), and only as much as is needed to fulfil your order.

What data, why and for how long

• Fulfilling your order: name, email address, phone number, shipping address, the lettering and the chosen colours. Legal basis: performance of a contract (GDPR Art. 6(1)(b)). The lettering and address go to our manufacturing partner and the courier; the courier may use your phone number for delivery.
• Invoicing and accounting: the data on the invoice. Legal basis: legal obligation (GDPR Art. 6(1)(c), Hungarian Accounting Act C of 2000, Section 169). Kept for 8 years.
• Customer service: your correspondence with us. Legal basis: performance of a contract and legitimate interest. Kept for 5 years after the order is closed, until civil-law claims expire.
• Unfinished payments: if you do not complete the payment, the order data is deleted automatically after 3 days.

Who receives the data

• Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Dublin 2, Ireland): card payment processing. Only Stripe handles your card details.
• Cloudflare, Inc. (101 Townsend St., San Francisco, CA 94107, USA): hosting the shop and storing orders. Transfers are based on the European Commission's Standard Contractual Clauses and the EU–US Data Privacy Framework.
• Our manufacturing partner and carrier (AliExpress / Alibaba Group, China): making and shipping the product. They only receive the name, shipping address, phone number and lettering. As the product is made in China, this transfer is necessary to perform the contract (GDPR Art. 49(1)(b)).
• The courier companies that deliver the parcel in your country.

Cookies and local storage

We use no advertising or tracking cookies, and no analytics software. Your browser's local storage only keeps your cart and your account sign-in; both are needed for the site to work. Stripe's payment page uses its own cookies for fraud prevention.

Your rights

You can ask for access to your data, its correction or deletion (except what the law requires us to keep), restriction of processing and data portability, and you can object to processing based on legitimate interest. We reply within 1 month: . You can lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH, Falk Miksa utca 9–11, 1055 Budapest, naih.hu), with the data protection authority of your own country, or with the courts.

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Imprint

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Shipping & replacements

How long and how much

Shipping is free, included in the price. Our manufacturing partner makes your card holder after you order (about 1 week), then sends it directly to you by post or courier. Parcels usually arrive within 3–4 weeks. Once it has shipped, the tracking number appears in your account.

The parcel comes from China, from outside the EU. Import VAT is settled by the carrier at the time of purchase, so there is no customs duty or VAT to pay on delivery. If a courier ever asks you for a fee, send us the receipt and we will refund it.

Where we ship

If something is wrong

• Faulty or damaged item, or wrong lettering: within 14 days of delivery, send us a photo with your order number, and we will have a new one made free of charge or, if you prefer, refund the full price. You do not need to send the faulty item back.
• The parcel has not arrived: if it has not arrived within 45 days of your order, email us and we will send a new one or refund you.
• A typo in the address or lettering on your side: we can still fix it within 24 hours of payment. If the mistake was in the details you entered and production has already started, we cannot replace it free of charge.

Refunds go back to the card you paid with, usually within 5–10 business days.

For any question, email

Effective from 28 October 2026.